1. What is the MOQ for custom promotional products?
MOQ varies by product, material, customization method, and order quantity. Many products support low MOQ options. Please contact us with your product requirements, and we will recommend the best MOQ for your order.
2. Can I customize the products with my logo?
Yes. We offer custom logo printing and branding options, including screen printing, laser engraving, embroidery, heat transfer, digital printing, and more. Please send us your logo or artwork, and we will recommend the most suitable decoration method.
3. Can I get a sample before placing a bulk order?
Yes. Samples are available for many products. Sample fees, customization fees, and shipping costs may apply. A digital proof or pre-production sample can also be provided for certain custom orders.
4. How long does production take?
Production time depends on the product, order quantity, customization method, and order requirements. The estimated production time will be provided with your quotation. Production usually starts after payment and artwork approval.
5. Do you inspect the products before shipping?
Yes. We conduct quality inspections before packaging and shipping. Our inspection may include product quantity, appearance, dimensions, logo quality, packaging, and other agreed specifications.
6. Do you offer different shipping options?
Yes. We can arrange different shipping methods based on your order size, destination, budget, and required delivery time. Available options may include express, air freight, and sea freight.
7. What if I receive damaged or incorrect products?
Please contact us as soon as possible if you receive damaged, defective, or incorrect products. Provide your order details and photos or videos of the issue. Our team will review the problem and work with you on an appropriate solution.
8. Can you handle the entire process from design to delivery?
Yes. We provide one-stop promotional product services, including product sourcing, customization, artwork confirmation, sampling, production, quality inspection, packaging, and shipping. Our team can help manage the process from inquiry to delivery.
MOQ varies by product, material, customization method, and order quantity. Many products support low MOQ options. Please contact us with your product requirements, and we will recommend the best MOQ for your order.
2. Can I customize the products with my logo?
Yes. We offer custom logo printing and branding options, including screen printing, laser engraving, embroidery, heat transfer, digital printing, and more. Please send us your logo or artwork, and we will recommend the most suitable decoration method.
3. Can I get a sample before placing a bulk order?
Yes. Samples are available for many products. Sample fees, customization fees, and shipping costs may apply. A digital proof or pre-production sample can also be provided for certain custom orders.
4. How long does production take?
Production time depends on the product, order quantity, customization method, and order requirements. The estimated production time will be provided with your quotation. Production usually starts after payment and artwork approval.
5. Do you inspect the products before shipping?
Yes. We conduct quality inspections before packaging and shipping. Our inspection may include product quantity, appearance, dimensions, logo quality, packaging, and other agreed specifications.
6. Do you offer different shipping options?
Yes. We can arrange different shipping methods based on your order size, destination, budget, and required delivery time. Available options may include express, air freight, and sea freight.
7. What if I receive damaged or incorrect products?
Please contact us as soon as possible if you receive damaged, defective, or incorrect products. Provide your order details and photos or videos of the issue. Our team will review the problem and work with you on an appropriate solution.
8. Can you handle the entire process from design to delivery?
Yes. We provide one-stop promotional product services, including product sourcing, customization, artwork confirmation, sampling, production, quality inspection, packaging, and shipping. Our team can help manage the process from inquiry to delivery.